Friday, September 11, 2009

University Parking Enforcement in Provo is the WORST!!!

For those unfamiliar with University Parking Enforcement in Provo, it isn't BYU parking. It's a company hired by many of the apartment complexes around BYU to enforce parking. By and large, people that work for University Parking Enforcement are jerks. You may think that they just have a bad rap, but it's true. Here's why:

At the very end of August I saw a note on my door. "Parking passes will be handed out on August 29 in the parking lot between 9 and 11am and between 1 and 3pm." Of course it was during a time when I was going to be in Salt Lake. The note continued, "If you do not have a parking pass you will have to get one from University Parking during your own time. All cars and bikes must have parking passes by September 15, 2009 or they will be booted."

Imagine my surprise when yesterday, September 10, my roommate came into the apartment and said, "Bob, is your car the green Nissan parked in the back lot by the bikes?"

"Yeah," I said.

"Dude, the University Parking people just put a boot on your car. The guy said they're cracking down on expired permits, but if you go out right now he'll take it off for $25 instead of $50."

Apparently the scumbag waiting out in the Jeep thought giving victims $25 off of something they don't owe is supposed to make them feel special.

I went outside to talk to the guy. I maintained composure and asked him why there was a boot on my car.

"Your permit is expired," he said.

I explained how the note on our door said that we had until the September 15th to get our parking passes renewed, but he said, "That's not my problem. Plus, I don't have the authority to take off the boot." Oh really? Because I'm pretty sure you're the one who put it on!

He then went on to tell me that he would take the boot off for me if I paid him $25.

"Okay, I'll pay you," I said. "But first, can you please explain to me how it's ethical to tell people they have until the 15th of the month to get parking passes and then start booting cars on the 10th?"

"I'm not gonna do this!" the guy said, and he started getting back into his Jeep. "Explain how this is ethical? I don't have time for crap like that!"

"That's because you're being a jerk!" my roommate said. "You're totally being unreasonable."

"Dude! Do you want me to put a boot on your scooter?!" the guy yelled at my roommate.

"You can't put a boot on my scooter, I'm getting on it right now!"

The guy was a total prick. I told him I would pay because I obviously wanted to get the boot off of my car. I was livid though. He told me that it was the fault of the people that manage my apartment because they were the ones that called him to come put boots on cars and that I would have to go through the appeals process. I told him that I was sorry for getting mad at him and that it must be a hard job since everybody is pissed off when they talk to him. "No, I can actually handle that part all right," he said. Right. Ethically, too.

16 comments:

Brittany said...

i hate him too.

Michemily said...

I hope you get that $25 back. That is so lame.

Michemily said...

I just had to give you this link: http://languagelog.ldc.upenn.edu/nll/?p=1737

Abigail said...

Thank you for writing a blog about these stupid people. I generally think I like most everyone, but these people are an exception. I didn't know I could feel this much animosity toward one person. Last fall I got a boot on my car because my car was in Salt Lake at the repair shop so I borrowed my brother's. I went grocery shopping and when I came back I tried to call my roommate to come out and get our groceries. She was in the shower and since it was a huge blizzard and I was dressed up, I pulled into the underground covered parking (and mind you all 3 visitor spots were filled) and then ran in the bag of groceries. In the two minutes I was gone I got a boot! They are so stupid. I hate them. Good luck getting your cash back. I think University Parking is completely unethical (the booter-guys get to keep a huge amount of the money for putting boots on so its totally to their benefit.) and that BYU needs to address the problem. But don't get me started on BYU and BYU housing issues because that is a whole different soapbox...

Amy said...

I would like to start a group to put University Parking out of business!!!! Would you be interested in helping? I am thinking of picketing and boycotting any business that contracts with them and put the pressure on them that way. You can contact me at amyghart@gmail.com if you are interested. thanks, Amy Hart

Keith said...

I got booted by University Parking Enforcement, even though I actually had my permit hanging from my rear view mirror! I drive a 95 Honda Accord, and the rear view mirror is attached to the roof, right at the top of the windshield (in the black part of the windshield). I was afraid they wouldn't see it, so I asked one of the guys driving in the jeep if I should put it on my dash, or if I should hang it from my mirror. He said to hang it from the mirror, otherwise I could get booted. So I did just that. Well, one week later, I got booted! I called University Parking Enforcement, and they told me I had to pay $50 to take the boot off. One of their guys arrived, and I pointed out my permit. He said it wasn't visible, so that is why they booted me, I should have put it on my dash, and I still had to pay $50 to take if off. I told him I was told by one of his coworkers the week before that I should not do that. He told me again that I was at fault, and I needed to pay. I offered to go get the apartment complex manager, and he said he wouldn't remove it even if the manager asked him to. I asked to speak with his supervisor, and he said there wasn't one at night. I told him that by law, there had to be one available (I used to work for BYU's traffic office, so I know the law). So he gets on his phone, and calls a supervisor, who said I still had to pay. I asked to speak with his supervisor, and he said I couldn't. I let him know that, once again, he had to let me speak with a manager. Finally, after a few more minutes, I was able to speak with his supervisor. I told him that I had my permit on the rear view mirror, but the person just couldn't see it. He said that I would have to pay. I told him I couldn't, as I had a newborn baby, and I didn't have $50 to pay. He finally, after much pleading and explaining, agreed to remove the boot, but had to leave with the parting shot "You're still at fault though. You should have put it where it was visible." What a joke.

Keith said...

I got booted by University Parking Enforcement, even though I actually had my permit hanging from my rear view mirror! I drive a 95 Honda Accord, and the rear view mirror is attached to the roof, right at the top of the windshield (in the black part of the windshield). I was afraid they wouldn't see it, so I asked one of the guys driving in the jeep if I should put it on my dash, or if I should hang it from my mirror. He said to hang it from the mirror, otherwise I could get booted. So I did just that. Well, one week later, I got booted! I called University Parking Enforcement, and they told me I had to pay $50 to take the boot off. One of their guys arrived, and I pointed out my permit. He said it wasn't visible, so that is why they booted me, I should have put it on my dash, and I still had to pay $50 to take if off. I told him I was told by one of his coworkers the week before that I should not do that. He told me again that I was at fault, and I needed to pay. I offered to go get the apartment complex manager, and he said he wouldn't remove it even if the manager asked him to. I asked to speak with his supervisor, and he said there wasn't one at night. I told him that by law, there had to be one available (I used to work for BYU's traffic office, so I know the law). So he gets on his phone, and calls a supervisor, who said I still had to pay. I asked to speak with his supervisor, and he said I couldn't. I let him know that, once again, he had to let me speak with a manager. Finally, after a few more minutes, I was able to speak with his supervisor. I told him that I had my permit on the rear view mirror, but the person just couldn't see it. He said that I would have to pay. I told him I couldn't, as I had a newborn baby, and I didn't have $50 to pay. He finally, after much pleading and explaining, agreed to remove the boot, but had to leave with the parting shot "You're still at fault though. You should have put it where it was visible." What a joke.

Keith said...

I got booted by University Parking Enforcement, even though I actually had my permit hanging from my rear view mirror! I drive a 95 Honda Accord, and the rear view mirror is attached to the roof, right at the top of the windshield (in the black part of the windshield). I was afraid they wouldn't see it, so I asked one of the guys driving in the jeep if I should put it on my dash, or if I should hang it from my mirror. He said to hang it from the mirror, otherwise I could get booted. So I did just that. Well, one week later, I got booted! I called University Parking Enforcement, and they told me I had to pay $50 to take the boot off. One of their guys arrived, and I pointed out my permit. He said it wasn't visible, so that is why they booted me, I should have put it on my dash, and I still had to pay $50 to take if off. I told him I was told by one of his coworkers the week before that I should not do that. He told me again that I was at fault, and I needed to pay. I offered to go get the apartment complex manager, and he said he wouldn't remove it even if the manager asked him to. I asked to speak with his supervisor, and he said there wasn't one at night. I told him that by law, there had to be one available (I used to work for BYU's traffic office, so I know the law). So he gets on his phone, and calls a supervisor, who said I still had to pay. I asked to speak with his supervisor, and he said I couldn't. I let him know that, once again, he had to let me speak with a manager. Finally, after a few more minutes, I was able to speak with his supervisor. I told him that I had my permit on the rear view mirror, but the person just couldn't see it. He said that I would have to pay. I told him I couldn't, as I had a newborn baby, and I didn't have $50 to pay. He finally, after much pleading and explaining, agreed to remove the boot, but had to leave with the parting shot "You're still at fault though. You should have put it where it was visible." What a joke.

Keith said...

I got booted by University Parking Enforcement, even though I actually had my permit hanging from my rear view mirror! I drive a 95 Honda Accord, and the rear view mirror is attached to the roof, right at the top of the windshield (in the black part of the windshield). I was afraid they wouldn't see it, so I asked one of the guys driving in the jeep if I should put it on my dash, or if I should hang it from my mirror. He said to hang it from the mirror, otherwise I could get booted. So I did just that. Well, one week later, I got booted! I called University Parking Enforcement, and they told me I had to pay $50 to take the boot off. One of their guys arrived, and I pointed out my permit. He said it wasn't visible, so that is why they booted me, I should have put it on my dash, and I still had to pay $50 to take if off. I told him I was told by one of his coworkers the week before that I should not do that. He told me again that I was at fault, and I needed to pay. I offered to go get the apartment complex manager, and he said he wouldn't remove it even if the manager asked him to. I asked to speak with his supervisor, and he said there wasn't one at night. I told him that by law, there had to be one available (I used to work for BYU's traffic office, so I know the law). So he gets on his phone, and calls a supervisor, who said I still had to pay. I asked to speak with his supervisor, and he said I couldn't. I let him know that, once again, he had to let me speak with a manager. Finally, after a few more minutes, I was able to speak with his supervisor. I told him that I had my permit on the rear view mirror, but the person just couldn't see it. He said that I would have to pay. I told him I couldn't, as I had a newborn baby, and I didn't have $50 to pay. He finally, after much pleading and explaining, agreed to remove the boot, but had to leave with the parting shot "You're still at fault though. You should have put it where it was visible." What a joke.

Sara said...

When you come home don't you like to be able to have a place to park? That is why parking enforcement is in place. You pay rent you should be able to come home and park. If you abide by the rules which are really just common sense you will be fine. University Parking Enforcement doesn't make the rules they just enforce them to help the tenants. Any time you are in a college town you are going to run into towing and booting. There is a need for it! If you don't know ask our call the 24 hour dispatch. These people who get booted and towed just need to pay attention and take responsibility for how you park. The employees that work there are actually decent people just working a job being students of BYU and returned missionaries they are human beings just like you and I. To Keith it does say on your permit that it must be visible if it is in the tinted sunstrip and not visible that is your fault just hang it from your review and you would of been fine.

Bobby said...

Sara, I wish University Parking Enforcement really were as easy to deal with as you've tried to make it seem, but that simply isn't the case. I've been booted before with no signs posted and still had to pay. One time when I was booted the guy came and said there was nothing he could do and he refused to let me speak with his supervisor. I had to call the owner of my apartment complex on a Sunday and have him talk to the guy in the Jeep to tell him to take the boot off of my car. The whole process took over an hour and I ended up missing Sunday dinner and my nephew's birthday party all because the University Parking Enforcement employee wouldn't budge, even though he told me that he didn't think I should have had a boot placed on my car. Also, if you didn't notice, Keith was hanging the permit from his mirror, just like you told him to do, and he still got booted. My roommate had the same thing happen to him four times. You know why University Parking Enforcement people are so hard to deal with? Because they get commission for every boot they put on a car. So, even if they're in the wrong, if they take a boot off of a car it's money out of their pocket, so don't try to make them look innocent. I've definitely been in the wrong with parking before and I've paid to have the boot removed, but when they start booting against the instructions on the posted signs it isn't ethical. Also, just because somebody served a mission or goes to BYU, it doesn't mean that person is ethical.

University Parking Sucks said...

Hey dude, I loved your post. I just started a new blog called "University Parking Enforcement Sucks". If you have a bad experience that you'd like to share about University Parking Enforcement, you should go to universityparkingenforcement.blogspot.com or email your experience to universityparkingenforcement@gmail.com to have it posted.

James said...

There is also a group and page on facebook for this as well. University Parking Enforcement Sucks: www.facebook.com/universityparkingenforcement

dcox said...

My experience with University parking- 1. I called twice to see if they would boot in the unmarked lot to the side of our complex, following Heidi's recommendations below. They were incompetent. I believe I even spoke with Heidi. I got no answers, and the tow truck driver said "If we don't know about the area, it is probably ok to park there" 2. I told my girlfriend it was ok to park there, and she got booted, so I took the time to fill out an appeals form and properly appeal for this unjust issue. 3. I got a signed letter by the board that I would get a partial refund. 4. I called asking about the partial refund and was told that it was a mistake on their end and If I didn't like it, to take them to court. 5. I took them to court, and the day before the appearance I got a call that they wanted to settle. We settled. They had 12 other people that had sued them that year. --Please, if you follow the proper channels and you know you have a good case against them, take them to court. You will get what you want if you know it is unjust. Plus most of the time they won't want to take the time out of their day to come down to court for a few hours. They'll settle and you'll get your money. You need to make sure that these people are kept in line. If there are enough people that sue them, then maybe they will start to change their horrible business practices. --Heidi works at the University Parking and I am not sure about the other two people that rated them 5 stars. I agree with Rob's comments though. You should make sure you are following the rules on the signs. Call the number on the sign if you have any questions. If you are in the wrong then pay the fine, it is your fault. If you have done everything you can though and are still booted then it is your responsibility to make sure there is justice. Follow the proper channels, but if it comes down to it, don't give up. Take them to court. -- Record all your conversations with them. It might seem extreme, but it is good to have it recorded if you need it in the future.

Mike Romero said...

It sucks to get in those situation. ProvoBuzz.com did a pretty good article on the parking enforcement at http://www.provobuzz.com/provos-biggest-problem-parking-enforcement/

Matthew Lloyd said...

My car got towed for apparently double parking in my appartment complexes parking lot. which is crazy! because i just parked in between two cars and if i was double parked so was every other car in the parking lot because it was packed. I have a permit. There was snow covering the ground so you couldnt see the lines. university parking enforcement towed my car and it was ridiculous.